Here you'll find answers to the most common questions about our storage and services.
We've compiled this list to help you quickly find the information you need.
If you have a question that's not addressed here, feel free to reach out to our customer support team.
We’re here to help make your experience as smooth and enjoyable as possible.
Protecting Your Goods
Our units are fully weather-sealed, with managed ventilation. This means that you need to be very careful not to bring damp items into the unit.
Always make sure that goods are scrupulously dry before you bring them into storage. Everything needs to be 100% dry before putting into storage with us.
It is very important to put anything that might attract pests in a sealed, airtight tub. Please note that this includes candles, which are an attractive food source for all rodents, because of the fats and oils in them.
We recommend that you use plastic sheeting or liners to protect all fabrics, including soft furnishings, leather sofas. You must also cover untreated wood either with storage blankets or plastic liners. These can be purchased directly from us.
Insurance
WE DON’T INSURE YOUR GOODS. IT IS YOUR RESPONSIBILITY TO MAKE SURE YOUR GOODS ARE FULLY INSURED.
Monday – Friday (except Bank Holidays) 7am to 6pm.
RT72LTD may at any time by giving the hirer seven days written notice change these hours.
Any occupation and rental of any container(s) shall be deemed to have accepted these terms and conditions with any reservation or amendment.
All payments for the minimum agreed period, shall be payable in advance in full.
The minimum agreed period is to be determined prior to occupation.
If the hire is ongoing after the minimum rental period the hirer shall pay monthly (or to the end of the required period if less than a month) in advance, in full.
Value added tax at 20% is included in the charge applicable to all charges.
Rental shall begin on the day it is agreed that the container is available for occupation with the hirer, if for any reason the hirer fails to occupy the equipment the rental shall be due from the agreed date.
The hirer whether an individual, couple, partnership, sole trader, limited company, public limited company, government body, society, registered charity, religious sect or any other type of organisation, business or private shall take sole responsibility for insurance.
They shall be responsible for insuring with first class insurers, the value of the contents, which they shall be solely responsible to determine.
Furthermore, they shall be responsible for insuring against any claim for damage to the container whilst it is hired to them under this agreement. All goods moved or transported under RHA Conditions of Carriage.
Only you and the persons you have authorised in writing to us or accompanied by you shall be allowed access to the container(s). The hirer is solely responsible for the actions of anyone who is brought with them to the site.
The hirer must follow all instructions given for their safety.
You must only parking only in the parking and container storage area and not under any circumstances enter the main haulage yard.
Children are prohibited from attending site.
The hirer shall be solely responsible for the security of the container and its content whilst occupied.
RT72LTD shall not check if the unit is locked whilst occupied, nor shall it have any liability to do so at any time, nor shall it be responsible for any loss actual or subsequent, whether arising directly or indirectly from any such loss.
Failure to secure the container(s) will put your goods at risk.
A deposit of £50 (fifty pounds) per high security lock with inclusion of two keys shall be paid in advance of occupation.
If returned in working order with the two keys a full refund of the deposit will be given. However, if any key is lost or damaged a penalty will be charged at £15.00 per key.
If for any reason in the sole view of RT72LTD the padlock is returned in a non-working condition with or without keys the deposit will not be refunded.
No copies may be made of the key(s).
This agreement is between the Hirer and RT72LTD, you may not transfer this agreement to any other persons or organisations, including any, but not limited to those described in section 5.
If you are using the containers for commercial purposes RT72LTD shall not under any circumstances, voluntary or involuntary, be responsible for loss of profits (whether direct or indirect), loss of business opportunity, loss of goodwill, loss of contract, nor for other economic loss (direct or indirect) arising for the use or occupation of the container(s).
This shall include any such breach of this agreement
In some cases we may not be allowed to give you access to the site or the container(s) or carry out our obligations due to something which is out of our reasonable control. This may include, but not be limited to, natural disaster, strike, lock outs, trade disputes, accidents, fire, electrical failure, subsidence, environmental health issues, acts of God, acts of terrorism, emergency situations or hazards, or entry to container(s) or the site by authorised government official agencies or HM Customs or Inland Revenue or any other competent authorities.
In the event this happens RT72LTD shall not be responsible for a period up to and including 21 days, if no resolution is found by 21 days you will be able to terminate any agreement and remove the goods.
Any rental due shall cease after those 21 days under these exceptional circumstances.
Please be assured that RT72LTD shall make every effort to minimise any effects arising from exceptional circumstances and that no exceptional circumstance is anticipated upon your occupation, unless RT72LTD has notified you in advance.
In the event of any claim for normal perils this shall be limited to £50.00 (this sum we consider standard excess for any insurance cover in connection with the occupation of container(s)).
Notice to terminate and empty Container(s). Notice of not less than 7 days in writing is required, if the minimum agreed rental period has not been reached, it shall not be possible to give notice.
You will permit us and our agents and contractors to enter the container(s) under the following circumstances, but not limited to them, however in most circumstances we will not need access to your container(s) whilst you are the hirer.
We may have access if we are required to do so for maintenance or by the Police, Fire service, Local Authority, Court order, HMCIR or in an emergency or to prevent injury to persons or property.
You shall not store nor shall you allow any others to store any of the following inside any container(s):-
Food or perishable goods unless securely packed so that they are protected from and do not attract vermin including chilled, frozen goods and candles.
Birds, fish, animals or any other living or deceased creatures including human beings.
Combustible or flammable materials or liquids, gases, paint, petrol, oil or solvents; firearms, explosives, weapons or ammunition; chemicals, radioactive materials, biological agents, toxic waste, asbestos, e-scooters or items that contain lithium batteries or any materials which may have a potentially hazardous nature; items which emit smells, odours, fumes; illegal or banned substances, illegally obtained, stolen or illegally imported or items for which VAT has not been paid.
Currency, deeds and securities.
Property where the value to you cannot be assessed on a financial basis including goods of a sentimental value.
You may not whilst on the site do anything which inhibits or causes nuisance to the lessee, site owners, others working at the site whether directly or indirectly involved with container storage or any other person on site for any reason.
You may not use the site or container(s) as a living address or postal address, not may you use any offices or other site facilities.
You may not spray paint or carry out any mechanical or engineering work of any kind on the site or in the container(s).
You may not alter or attach or deface any surface interior or exterior of any container(s) including drilling, screwing, pasting, plastering, gluing, duck taping including all adhesive tape, painting, drawing, colouring or fixing. You may not cause noise, music, radio or television broadcast to be audible or vibration to be heard outside or inside any container.
You may not cause any damage to any items of property on the site, and you shall be liable and must at our option make reasonable repair to any damaged items or reimburse or make suitable compensation to repair such items to their original condition and replacement value.
You shall not obstruct any emergency exit, stairwell, door, container access, service area, car parking space or any part of the site, which is in use for others, you will always exercise courtesy to others.
No goods are to be stored outside or on top of containers Please also note any rubbish, debris, materials, packaging, discarded items left outside during occupation or left in any container(s) after occupation will incur a charge for disposal in an environmental manner including the provision of labour and or use of or provision of a skip.
These costs are chargeable and will be added to your monthly invoice or at the end of hire, deducted from any deposit due or if the deposit does not cover the amount the balance shall be due.
To avoid these charges please clear the container(s) completely when vacating including all unwanted items or waste as described above.
Condensation can be caused by changes in temperature and storing damp or wet goods. You will take responsibility for protecting your own goods from condensation whilst stored with us.
RT72LTD shall not under any circumstances, voluntary or involuntary, be responsible for loss of profits (whether direct or indirect), loss of business opportunity, loss of goodwill, loss of contract, nor for other economic loss (direct or indirect) for damp or wet goods due to condensation or any other reason.
You must not store damp or wet items in the container and make sure that items are totally dry before you store them in the container. Goods must be 100% dry.
We recommend that you use plastic sheeting to protect items as condensation can also be caused by changes in temperature.
If any rent which is due is not paid on or before the due date the account may become liable for interest charges at 10% of the total amount outstanding on a weekly basis.
The interest will then compound on a weekly basis up to a maximum of 6 weeks. This charge shall be at the discretion of RT72LTD, if in the view of RT72LTD there are mitigating circumstances for non-payment or late payment RT72LTD may exercise the rights to waive these charges.
If any payment by cheque or direct debit is dishonoured, we may charge you for any reasonable costs or losses incurred on each and every separate occasion.
You must pay us upon commencement of this signed agreement any deposit due which will be returned to you without interest no more than 28 days after the agreement is terminated less any reasonable amount we may in our sole judgement deduct to cover: Any unpaid fees, any obligation you may have to us which has not been satisfied, if any sum payable under the agreement has not been paid when due, then in addition to any other rights we may have, we will be entitled to suspend your access rights to the container(s) until any such outstanding amount have been satisfied.
We may also exercise our right to remove your lock and install a new one which will be chargeable until such outstanding charges have been paid in full.
We may also if any outstanding sum is payable after 42 days sell some or all your goods for the best price reasonably available (and pass goods title to them) to discharge any outstanding sums due to use and cover the costs of sale.
If the proceeds of sale are insufficient to discharge your outstanding sums due to us, then you remain responsible for the balance, and we may take legal action to recover any outstanding amounts.
We will pay to you the balance, if any, remaining; and treat goods not sold as abandoned and destroy or otherwise dispose of them.
RT72LTD may at any time by giving the hirer seven days written notice require the hirer to move the contents of the unit to another unit of the same size.
Please note we do not insure your goods whilst on site.
The rates previously agreed for the period of hire will remain unless the hire period spans December 31st to January 1st when they’ll be subject to the annual rate review with new rates effective from 1st January each year.
Welcome to our FAQ section!
These FAQ's forms part of our General Terms & Conditions.
Rawlings Storage a part of Rawlings Transport 1972 Ltd will be referred to as “RT72LTD” in the FAQ section.
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